With the rapidly changing conditions regarding the Coronavirus, we are continuously monitoring and responding to how we protect our staff and you our members. Here is the latest information we would like to share with you regarding your credit union and the evolving situation.
Starting 9/8/20 and until further notice we will be open from 10am – 4pm on Monday, Tuesday, Thursday and Friday. Closed Wednesdays.
Members are required to wear face masks and maintain social distancing when in line. We will still be requiring appointment ONLY to open new accounts.
MOBILE AND ONLINE BANKING IS AVAILABLE 24/7 FOR MOST TRANSACTIONS
Most of our members use mobile and online banking services, including BillPay where you can check balances, transfer funds to and from other credit unions and banks, pay loans and credit cards, make bill payments all from the comfort of home. To register for online banking go to our website and enroll now. Download our mobile app: Apple App Store or Google Play. If you have questions about setting up online or mobile banking, one of our Member Service Call Representatives can help walk you through this process by calling 978-374-7386 or email us at firstname.lastname@example.org. Visit htmcreditunion.com for more information and updates.
WE ARE READY TO HELP
We understand that this unique situation and that it may be causing a financial impact on some members. As we have throughout our long history, we are committed to helping any members that may need assistance. Some of the services we have in place to help are:
- We will waive overdraft and late fees per request
- We will be introducing a new Crisis Relief Assistance Loan with a special interest rate of 2.99%. Borrow up to $10,000, with 90-day no payment and terms up to 36 months.
- We will work with any member needing assistance on a one-on-one basis. Please reach out to let us help you.
We will keep you updated with any new information regularly on our Facebook page, and on our website. Please follow us on Facebook for the latest information. We will also reach out with email messages, as needed, as well.
YOUR MONEY IS SAFE
Your credit union is strong financially and well-positioned to handle this type of crisis. Your accounts are fully-insured by the National Credit Union Administration (NCUA) up to $250,000 per account, $450,000 for joint accounts and we carry excess insurance for accounts larger than $450,000.
The CDC website has the latest information on the Coronavirus along with a number of great tips and information.
Though events are uncertain at this time and this is an ongoing and evolving crisis, we will get through this together. Our top priority is the safety and wellness of our members, staff and the communities we serve.